4.1. Study the information provided below and write a brief report on changes related to the costs of quality in response to the request of Essels CEO. (Note: marks will be awarded for the demonstration of skill in analysis and evaluation, skepticism, and commercial acumen in your answer). (8 marks) INFORMATION Essel Enterprises (Essel) is a clothing manufacturer in an East African country (the country is anonymized as EACX hereafter). Essel produces a range of dresses which it sells to Crossland Limited (Crossland), a well-known retailer which is also domiciled in EACX. The range of dresses are the only products which Essel produces and Crossland is its only customer. Crossland has recently been affected by changes in customer purchasing preferences to buying clothes online and, as a results, is keen to reduce its inventory holding as a way of reducing its cost. Crossland has also found that it has excess of goods which it has to discount as consumer tastes appear to change more quickly than in the past. The chief executive officer (CEO) of Essel has given you some tasks.