41. The basic structure of a cause-and-effect diagram resembles which of the following? (select the best answer)

	a.	Cloud
	b.	Ladder
	c.	Fishbone
	d.	Spider web

43. A _____ is a collection of tasks, steps, or activities that are performed, usually in a specific order, and result in an end product, such as a good or a service.

	A.	process
	B.	goal
	C.	Six Sigma Methodology
	D.	Six Sigma Project

44. _____ can be outputs from previous processes, and outputs can be _____ in the next process.

	A.	inputs, inputs
	B.	outputs, outputs
	C.	inputs, outputs
	D.	outputs, inputs

47. True or False: Calculating the Cost of Poor Quality is extremely difficult.

True

False