Question: 48. A Help Desk system allows users to open a trouble ticket on a problem, get status updates on the trouble ticket till final resolution,

48. A Help Desk system allows users to open a trouble ticket on a problem, get status updates on the trouble ticket till final resolution, and it also provides IT managers with information on the performance of the help desk personnel. Based on this information, it would be best to categorize the Help Desk as a:

TPS + MIS + CRM

TPS + DSS + CRM

MIS + TPS + ESS

MIS + DSS + CRM

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

You are a member of an independent consulting firm that specializes in serving the restaurant industry. Unlike many consulting firms that are extensions of audit firms, your firm has serious and in...

Your manager has provided you the following matrix and asked that you use it to complete the design assessment phase of your testing. The manager has already performed a preliminary survey, and has...

Performance Gap Analysis IT Help Desk Case Study - January 2005 Notice: The contents of this briefing are not intended to serve as legal advice related to any individual situation. This material is...

Scenario Using the right project management tools and methodologies will help ensure a project's success. You have decided to review your organization's current project management tools and...

Please help me answer this question Background Veronese 81 Tiffany Inc. is a medium-sized business located in Elmira, Ontario. It sells designerjewelry to specialty stores through Canada as well as...

Can you help to with the conclusion please? (include all) Introduction We are going to be studying the implementation of the information system SubroPoint at Optum Inc. Subro Point is an application...

Welcome! Please read this page (in particular) very carefully. Instructions You need to understand how to send your assignments (deliverables) to your instructor. The tabs (bottom of each sheet) in...

I don't get the question mean... Please explain what should I write down it... This question related to Case Study which is attach the file... The question is What aspects of the implementation and...

Meeting Minutes Location : zoom Meetings Date: 21/06/2024 Time: 12: 30 -1:30 PM Facilitator: Jennifer Osuji Agenda items- 1. Review of assignments and tasks 2. Compiling of data Resource Allocation...

Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...

Background - Federal Express FedEx Corporation is a $20 billion market leader in transportation, information, and logistics solutions, providing strategic direction to the five main operating...

The file S11_44.xlsx contains data on pork sales. Price is in dollars per hundred pounds sold, quantity sold is in billions of pounds, per capita income is in dollars, U.S. population is in millions,...

Phillipe Broadband Networks in Syracuse, New York is undergoing some dramatic business changes. They make broadband equipment for the cable TV industry. Phillipe is undergoing immense cost pressures...

The present value is the value now of a given amount to be paid or received in the future, assuming compound interest. True False

What is an example of constructive feedback? provide reference