4a) When dealing with people issues in projects, we need to be concerned about:

A) Client people and team people

B) Client people, team people and those in vendor organizations

C) All project stakeholders

D) The customer organization people, client people, team people and vendor

people

4b) When the costs of business processes and their outputs (e.g., product costs) can be

adequately measured financially, what can then be achieved?

A) Accountability can be targeted to remove underperforming employees and

managers.

B) Six Sigma programs can then be initiated.

C) Quality teams can challenge their organization's pricing of their products and

services to customers.

D) The data can gain management's confidence that they can depend on the

managerial accounting system for decision support.