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SECTION A $($ANSWER ALL QUESTIONS IN THIS SECTION$)$

$(40$ marks$)$

Answer True or False on this question paper.

Today's consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

$.$ According to the Three$-$Legged Stool of Total Quality, the seat of the stool is customer focus.

A nation's ability to compete in the global marketplace has a direct bearing on the quality of life of its citizens.

t$.$ The only way Ghana can overcome business$-$related inhibitors is for the government to enact policies that will reduce non$-$value$-$added costs to a minimum.

ISO $9000$ is never implemented in a non$-$total quality environment.

MULTIPLE CHOICE: Circle the letter before the correct answer in each of the following questions. $6.$ Which of the following functions is part of the Juran Trilogy?

A$.$ Pareto Principle

B$.$ Quality planning

C$.$ Unity of purpose

D$.$ Six Sigma Program

$7.$ Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients?

A$.$ Teamwork

B$.$ Education

C$.$ Determination

D$.$ Implementation

$8.$ The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness daily. These improvements are best described by which approach to problem$-$solving?

A$.,5S$

B$.$ Poka$-$yoke

C$.$ Kaizen

D$.$ PDCA

$9.$ Two of the seven categories of waste are:

A$.$ transportation and time.

B$.$ defects and reliability.

C$.$ inventory and cost.

D$.$ waiting and motion.

$10.$ Which of the following statements outlines the relationship factor?

A$.$ ISO $9000$ and total quality are not in competition

B$.$ ISO $9000$ and total quality are not interchangeable

C$.$ ISO $9000$ is compatible with total quality

D$.$ All of the above.

E$.$

TQM EXAMINER: GAT

Page $-2-$ of $6$

$11.$ Customers want an excellent product or service from an organization that also provides:

A$.$ The Deming Cycle

B$.$ Quick fixes

C$.$ Reliable delivery and after$-$purchase support

D$.$ Stamps