5 Based on the different gaps that are depicted in the following diagram, which gap(s) between 1-5 do you think should be the primary concern of Air Selangor? Visit its website at www.airselangor.com to understand the company better, as well as browse the web for news related to Air Selangor, to justify your answer. (6 Marks) Word of moun communications Personal de Paperience Expected service Cumania GAP Customer Service Perosived service Extmal communication to consumers GAP 1 Marating Research Service delivery including pre- and polcon) GAP Conformance GAP 4 Communication Translation of perceptions into service quality spacions GAP Design monde Provider Management perceptions at consumer expectation 5 Based on the different gaps that are depicted in the following diagram, which gap(s) between 1-5 do you think should be the primary concern of Air Selangor? Visit its website at www.airselangor.com to understand the company better, as well as browse the web for news related to Air Selangor, to justify your answer. (6 Marks) Word of moun communications Personal de Paperience Expected service Cumania GAP Customer Service Perosived service Extmal communication to consumers GAP 1 Marating Research Service delivery including pre- and polcon) GAP Conformance GAP 4 Communication Translation of perceptions into service quality spacions GAP Design monde Provider Management perceptions at consumer expectation