Question: 5 ) Besides, Ms . Anna also has identified some additional questions and wants you to provide the answer. Are there significant differences in ratings

5) Besides, Ms. Anna also has identified some additional questions and wants you to provide
the answer.
Are there significant differences in ratings of specific product/ service attributes in the
2014 Customer Survey data?
Have the data in the worksheet Defects After Delivery changed significantly over the
past 5 years?
(20 marks)

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