5. How might communication and the work environment be affected by Aboriginal and Torres Strait Islander cultural factors

6. How can Aboriginal and/or Torres Strait Islander Health workers, liaison officers and other colleagues be used as a resource to facilitate effective communication within the workplace?

7. What is meant by the term "cultural broker?

8. Where can you find interpreter resources in Australia and what level should they be?

9. How can you resolve difficulties, differences or misunderstandings using the following strategies:

• Negotiation of culturally appropriate guidelines
• Identification of appropriate mediators
• Negotiating a workplace code of practice?