Question: 5 ) Include what would you do to reduce possible turnoffs and improve the service if you owned this business? ( 1 mark ) 6

5) Include what would you do to reduce possible turnoffs and improve the service if you owned this business? (1 mark)
6) Prioritize the steps you would take. (1 mark)
7) Comment on any things done well as well as the opportunities for improvement from your customer experiences.

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