5. Knowledge management processes information. A) tangible B) intangible C) both a and b D) neither a nor b 6. Julie's company has just undergone significant downsizing. She was one of the "lucky" ones and still has a position with the company. However, she is working 20 hours more per week to keep up with the demands of her job and she has been drinking more and sleeping only four or five hours per night. According to this description, what is the best explanation of how her stress is being expressed? A) psychologically B) emotionally C) physiologically D) behaviorally 7. Which of the following are considered environment challenges? A) globalization. B) technology explosion. C) diversity. D) all the above. 8. Which of the following strategies could an organization employ in trying to reduce job stress? A) role ambiguity B) rules and procedures C) role playing D) role clarification 9. Flat structures provide managers with A. more opportunities for close supervision. B. a broader span of control. C. increased job security. D. many advancement opportunities