$5.$ Please answer the following Multiple$-$Choice Questions.

a$.$ Which one is not the key feature of TWM$?$

$\backslash$geoquad A never$-$ending push to improve quality, which is referred to as continuous improvement

$\backslash$geoquad Detect defects rather than prevent defects.

$\backslash$geoquad Everyone is involved in quality management in the organization.

$\backslash$geoquad The goal of ever$-$increasing customer satisfaction.

Ans:

b$.$ In the context of the statistical process planning process, which of the following statements are true of the define the important quality characteristics step?

$\backslash$geoquad Only those characteristics that can be measured are candidates for control.

$\backslash$geoquad Different characteristics may require different approaches for control purposes.

$\backslash$geoquad Regardless of the characteristics the same approach is used for control purposes.

$\backslash$geoquad Each product or service can have a number of important characteristics.

c$.$ A process has been found to have non$-$random variation, which of the following statements indicates a correct management response to the situation?

$\backslash$geoquad Recognize that there is a problem that needs to be corrected.

$\backslash$geoquad Managers do not need to respond until further data is collected.

$\backslash$geoquad As the issue is non$-$random, discovery of the root cause of the problem is not required.

$\backslash$geoquad If it appears to be a false alarm, resume the process and presume there are no issues.

d$.$ In the context of control charts, which of the following statements are true of non$-$random variation in a process?

$\backslash$geoquad Managers should have response plans to investigate the cause.

$\backslash$geoquad If an assignable cause can be found, it needs to be addressed.

$\backslash$geoquad It may be a false alarm $($i$.$e$.,$ a type I error$).$

$\backslash$geoquad It is indicated when a point is observed that is inside the control limits$.$

e$.$ Which of the following is not one of the three key features of TQM$?$

$\backslash$geoquad Continuous improvement

$\backslash$geoquad Involvement of everyone in the organization

$\backslash$geoquad Customer satisfaction

$\backslash$geoquad $100\%$ inspection of all production

f$.$ Performance, conformance, durability and serviceability are all dimensions of quality for

$.$

$\backslash$geoquad Service

$\backslash$geoquad Assurance

$\backslash$geoquad Goods

$\backslash$geoquad Consistency

g$.$ Which of the following is not one of the dimensions of service quality?

$\backslash$geoquad Responsiveness

$\backslash$geoquad Convenience

$\backslash$geoquad Assurance

$\backslash$geoquad Durability