$5$

points

Time Remaining $19$ minutes $50$ seconds$00$:$19$:$50$

Item $1$

Time Remaining $19$ minutes $50$ seconds$00$:$19$:$50$

Which of the following challenges is most likely to be faced by service operations managers, rather than manufacturing operations managers?

Multiple Choice

Customers are more directly involved in service processes, so their perceptions need to be considered

Operations is typically less financially important in service businesses

Pure service operations need to be separated from pure goods$-$producing operations

The $$total product experience$$ is more important in services