Question: 5 pt Question 53 Which question would be most appropriate to gauge the Tangibles dimension of service quality? A. How pleasing is the appearance of

5 pt Question 53 Which question would be most appropriate to gauge the "Tangibles" dimension of service quality? A. How pleasing is the appearance of the visible aspects? B. How dependable is the service provider at accurately providing the service as promised? C. How willing to help the customer and how prompt is the service provider? D. How knowledgeable and courteous are the employees and how well do they convey trust and confidence? 5 pt Question 54 Which of the following best exemplifies the philosophy of Lean Operations? A. I saved gas by pushing my car to the grocery store. B. I pulled off to the side of 1-10 in Texas, tore out a "Don't Mess With Texas" road sign and recycled it. C. I licked the last remaining spaghetti sauce off of my plate instead of letting my dog lick the plate D. I went to IKEA after dropping my in-laws off in New York, saving myself a trip to Pittsburgh

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