$5$pts Evaluate the knowledge gap for the service provided by your physician and physician's office using the Dimensions of Service Quality in Exhibit $13\mathrm{.}4.$

$5$ pts Evaluate the standards gap for your Physician service experience.

$5$ pts Evaluate the delivery gap for your Physician service experience.

$5$ pts Evaluate the communication gap for your Physician service experience.

$5$ pts Consider an example of a service failure with any physician in which you have been a patient. Evaluate the service recovery process they used to make amends for the situation. If you have never experienced service failure with a physician, evaluate a service failure you have experienced with any other service provider.