5) What condition must exist for an incentive plan to work well? *

a clear line of sight from employee performance to organizational performance

clearly defined job descriptions and job classifications

better-than-average employee/employer relations

a compensation system that is designed to ensure equitable base pay rates

26) What condition must exist for an incentive plan to work well? *

a compensation system that is designed to ensure equitable base pay rates

clearly defined job descriptions and job classifications

a clear line of sight from employee performance to organizational performance

better-than-average employee/employer relations

27) What are the three basic performance review methods? *

trait, behavioural, judgmental

behavioural, judgmental, attitudinal

behavioural, judgmental, results

trait, behavioural, results

28) Which performance review method uses a rating scale where there is one scale for each performance dimension within a job? *

behaviour

results

attitudinal

trait

29) What appraisal method should you use if your primary objective for a performance appraisal is to give employees developmental feedback? *

attitudinal

results

behavioural

trait

30) What is one disadvantage of using result measures for performance reviews? *

It may encourage employees to focus only on short-term objectives.

Possible disputes may arise between employees and managers about the measures used.

Objectives may be misinterpreted by employees.

Its measures may be too difficult to measure accurately.

31) A supervisor may ask an employee to review his or her own performance for which of the following reasons? *

to increase the employees involvement in the review process

to minimize the amount of criticism the supervisor must convey

to establish a baseline for performance expectations

to attempt to identify how truthful the employee is being

32) The legality of any performance review is measured on which three criteria? *

reliability, fairness, and validity

validity, credibility, and legality

fairness, validity, and credibility

reliability credibility, and fairness

33) Which of the following are organizational practices and policies that might impact an employees performance? *

managementemployee conflict

insufficient job training

unclear or constantly changing work requirements

conflict between work and family demands

34) What is the best course of action for dealing with continued ineffective performance? *

Schedule the employee for retraining.

Take appropriate disciplinary action.

Modify the working conditions to increase job satisfaction.

Transfer the employee to another department.

35) What is the purpose of an action plan? *

to identify performance problems and how to alleviate them

to clarify work, setting goals, and a clear understanding of what is necessary to improve performance

to identify where an employee can move within the organization to achieve better results

to identify who is creating performance barriers for the employee and how the situation can be solved

36) Which statement best explains the difference between a trait method and behaviour method review? *

Behaviour reviews focus on activities that the employee does consistently whereas trait reviews focus on the employees results.

Behaviour reviews focus on certain characteristics that the employee displays whereas trait reviews focus on activities that the employee does consistently.

Behaviour review focuses on activities that the employee does consistently whereas trait reviews focus on certain characteristics that the employee displays.

Behaviour reviews focus on activities that achieve the organizations objectives whereas trait reviews focus on certain characteristics that the employee displays.

37) For those organizations who have eliminated annual performance reviews, what have they implemented instead? *

ongoing coaching and feedback

self-reviews

performance meetings

quarterly reviews

38) What is the benefit of a customer review that is not always evident with other review processes? *

Customer reviews can reveal a problem with the employers product or service.

It can identify if the employee is following procedures.

If multiple dissatisfied responses are received, the problem may be departmental.

It is an unbiased view of the employee.

39) Organizations frequently refer to intellectual capital as their competitive advantage. What is intellectual capital? *

individual learning and organizational development

organizational learning potential leading to organizational knowledge

the combination of human capital and organizational support

human capital and individual competencies