5. When assessing carriers for ultimate selection, on time service can be a measure beyond simple delivery performance. It can be measured in combination with other factors such as:

A) Terminal size, the "right" cost, company culture and net revenues

B) On time service performance and the ultimate condition of the delivered goods.

C) The speed at which requests are responded to and resolved to the customer's satisfaction

D) The formulas used for fuel surcharge calculation, how it is monitored and how changes are communicated.

6) Dedicated or contract carriage is another means of improving the quality of service to a customer. Firms also use this service in order to:

A) Build their own transportation fleet

B) Help to develop a national logistics purchasing program

C) Use existing common carrier infrastructure to build their service offerings

D) Increase the frequency of half or three-quarter loads to customers.

7) There are many software applications that apply to transportation management. The product that monitors, rejects or approves a carriers billing activities is best known as:

A) Fleet Maintenance Software

B) Transportation Management Software

C) Routing Software

D) Freight Audit Software

8) The modal choice is based on many needs. Once the needs are identified, the final modal choice(s) is made. What is the next step in the process?

A) The Trade-Off Analysis

B) Assessing the Nature of the Voyage

C) Reference Checking

D) The Nature of the Fuel Charge Formula