5. When you arrive for your job interview, the interviewer greets you with a warm handshake and a smile. While you speak, he smiles and nods often and occasionally takes notes. What message is the interviewer expressing nonverbally?

a. He is uncomfortable meeting with you.

b. He is passively enduring your interview.

c. He is actively engaged in your interview.

6. Tristans new boss is driving him crazy. His old manager focused completely on Tristan when he spoke to her, but his new manager is (a direct communicator, a passive listener, an attentive listener). If she were an interactive listener, she would (react verbally to Tristan's comments, listen silently to Tristan, voice her opinions assertively).

7. When an employee says, I really want to learn more about this new project but has his arms crossed, his manager is likely to believe that:

a. Uncross his arms and look just above the managers shoulder to see who is in the hall

b. Uncross his arms and glance at his computer

c. Uncross his arms and look directly at his manager

8. Suppose that you wanted to use supportive communication to help Stella see how her outbursts influenced other people in the office. You should use the ____________ response type.

a. reflecting

b. probing

c. advising

d. deflecting