5G Fixed Wireless Access Analysis from business drivers via customer journey model and corresponding ITC services using the following tools - Balanced score card Business Capabilities framework Customer journey model business model canvas Example of Customer Journey's structure (customer) Get the need Buy& Activate (operator) Market Sell se Pay Contac the operatore & Change > Operate Manage Revenues Serve the Customer Retain the customer Customer journey might be different for different business model, service models and customer segments. Just take the one that you think is more appropriate 5G Fixed Wireless Access Analysis from business drivers via customer journey model and corresponding ITC services using the following tools - Balanced score card Business Capabilities framework Customer journey model business model canvas Example of Customer Journey's structure (customer) Get the need Buy& Activate (operator) Market Sell se Pay Contac the operatore & Change > Operate Manage Revenues Serve the Customer Retain the customer Customer journey might be different for different business model, service models and customer segments. Just take the one that you think is more appropriate