$6\mathrm{.}0$ ROI for Employee Training $10$ points

Martha, the HIM director for Richmond Medical Center, has lost her third release of information $($ROI$)$ technician in the past year. It seems as though shortly after the new hires pass the probationary period, they quit. Exit interviews have provided the following information:

$$ Job is too stressful $($unfamiliar with HIPPA regulations, backlog high$)$

$$ Job is too much for one person

$$ Job is too confusing

$$ Lack of departmental training

$$ Lack of feedback

The last three ROI technicians have come from ther departments in the hospital, but none have had an HIM educational background. Martha has discovered that the HIM supervisor conducts one day of orientation and one day of training but no feedback is provided, especially earl in the new hires service.

$1.$ Decide what steps Martha could take to attract ROI candidates with stronger HIM backgrounds.

$2.$ Identify at least four key areas where the HIM supervisor could positively impact retention and select methods for improvement.

$3.$ Identify two other steps that Martha or the supervisor could take to improve retention for the ROI.