$6\mathrm{.}22$ Benchmarking performance

Competency VI$.3$

You have six scanner techs. Three work first shift $($D$),$ three work second shift $($A$),$ and each is assigned to a specific scanner, noted below; A scinning backlog is growing ower the past week, so you have decided to evaluate their productivity. They each recorded their daily productivity over the past two weeks. Since they do not have other department responsibilities, all their time is spent on scanning. One staff member. Teresa, worked a half day on one of the days, and one person, John, had a personal day; otherwise, the techs all worked their full $8-$hour shift daily for the two$-$week period under study.

$\backslash$table$[[$Scanner ID$,$Employee,Total # of scanned records$],[$Scanner $1($D$),$John,$112,892],[$Scanner $2($D$),$Teresa,$160,588],[$Scanner $3($D$),$Larry,$193,248],[$Scanner $1($A$),$Mary,$138,800],[$Scanner $2($A$),$Jenny,$182,160],[$Scanner $3($A$),$Tom,$184,960]]$

Calculate each tech's hourly productivity as well as an overall group productivity.

Determine if the individuals and group are meeting the benchmark of $1,200$ to $2,400$ scanned images per hour.

What conclusions can you draw from this study?

Recommend a new productivity standard based on the information gathered above in order to reduce the backlog.

If your scanning backlog has been about $1,000$ pages per day, under the new productivity standard, how long will it take to erase the backlog?

Do you have enough staff to handle the current workload if there is no backlog?

Resources

Dunn, R$.2007.$ Benchmarking imaging: Making every image count in scanning programs. Jourtal of AHIMA $78(6)$:$42-46.$

LeBlanc, M$.$ M$.2020.$ Human Resources Management. Chapter $22$ in Health Information Management: Concepts, Principles, and Practice, foth ed$.$ P$.$ Oachs and A$.$ Watters, eds. Chicago: AHIMA.

Prater, V$.$ S$.2020.$ Human Resources Management and Professional Development. Chapter $20$ in Health Information Management Technology: An Applied Approach, bth ed$.$ N$.$ B$.$ Sayles and L$.$ Gordon, eds. Chicago: AHIMA.

Swenson. D$.2020.$ Managing and Leading During Organization Chunges. Chapter $21$ in Health Information Management: Concepts, Principles, and Practice, $6$th ed$.$ P$.$ Oachs and A$.$ Watters, eds. Chicago: AHIMA.