Question: 6. Explain techniques for solving complaints including the principles and techniques involved in the management and organisation of: a. customer behaviour b. customer needs research

6. Explain techniques for solving complaints including the principles and techniques involved in the management and organisation of: a. customer behaviour b. customer needs research c. customer relations d. ongoingpduct and / or service quality e. problem identification and resolution f. quality customer service delivery g. record keeping and management methods h. strategies for monitoring, managing and introducing ways to improve customer service relationships

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