6)

In a proposal, the work plan

a.

outlines the costs of the proposed actions.

b.

is contractually binding.

c.

is presented in the conclusion.

d.

All of the above.

7)

When delivering bad news, use the direct approach if

a.

All of the above.

b.

the situation is minor.

c.

the news will cause your audience little disappointment.

d.

your audience prefers the bad news first.