Question: 6 . To create a supportive climate, group members must practice: a . critical thinking aimed at controlling deviants. b . empathetic listening; communication of

6. To create a supportive climate, group members must practice:
a. critical thinking aimed at controlling deviants.
b. empathetic listening; communication of nonjudgmental acceptance
c. giving advice to solve other group member's problems.
d. withholding feedback.
7. One secret to effective group process is to try to:
a. air, hear, and accept as many conflicts as possible during the storming phase.
b. learn to control and shut out deviants.
c. prevent disruptions in order to have a smooth flowing meeting.
d. allow a few deserving members to dominate the discussion.
8. The emergence of a group through the norming phase includes:
a. resolution of the problem.
b. the absence of primary and secondary tension.
c. preventing silence since silence means a breakdown in the process.
d. open negotiation of goals, roles, expectations, group structure, and division of labor

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