Question: *6. Using the following data, what is the increase in ASA if staffing is reduced from 22 to 21 agents? Staff = 21, Queue %

*6. Using the following data, what is the increase in ASA if staffing is reduced from 22 to 21 agents? Staff = 21, Queue % = 76%, Delay of Delayed Calls = 150 sec. Staff = 22, Queue % = 56%, Delay of Delayed Calls = 75 sec. Staff = 23, Queue % = 41%, Delay of Delayed Calls = 50 sec.

42 seconds
72 seconds
75 seconds
21 seconds

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