Question: 6. What is benchmarking and how can it be used to improve the performance of a business? [3] There are different types of benchmarking. Describe

6. What is benchmarking and how can it be used to

6. What is benchmarking and how can it be used to improve the performance of a business? [3] There are different types of benchmarking. Describe two of them using an example and an analogy [4] What type of benchmarking is the EFQM award [1] and what benefits does this type of scheme offer participating companies? [2]

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