6. Which statement best expresses the advice offered in the text about using a buffer in a negative message?

a. An apology is an ineffective buffer.

b. A buffer should not convey a false impression.

c. Buffers should be placed in the closing of a bad-news letter.

d. A buffer should be as long as possible to delay the bad news.

7. During a presentation, a speaker concentrates on saying words correctly and clearly. What aspect of her voice is she trying to control?

a. rate

b. tone

c. pitch

d. pronunciation

8. Which of the following statements offers the best advice to follow when making business telephone calls?

a. Since the person youre calling cant see you, theres no need to smile.

b. The responsibility for ending a call lies with the person who receives the call.

c. When you leave a voice mail message, leave only your name and number so that your call can be returned.

d. Before placing a call, jot down notes regarding all the topics you need to discuss.

9. Which of the following would be the most important action to take after leaving an interview?

a. Go home and revise your rsum.

b. Write down key points that were discussed, the names of people you spoke with, and other details of the interview.

c. Stop and chat with the receptionist to see if you can get some inside information about other candidates.

d. Send an e-mail message to the interviewer(s) asking for tips for presenting yourself more effectively at your next interview.

10. Which of the following questions is an interviewer legally entitled to ask?

a. What is your maiden name?

b. Are you legally entitled to work in Canada?

c. If we offer you this job, can your husband transfer or find a new job in this city?

d. Have you ever received workers compensation?

11. Which of the following will probably be most helpful in preparing for a job interview?

a. Check out and, if necessary, clean up any online information that an employer might perceive as negative.

b. Research the target company only if it is a large one; you likely wont find useful Information about a small company.

c. Avoid preparing and rehearsing personal success stories because most interviewers dont respond well to arrogant candidates.

d. Practice avoiding or deflecting questions about problem areas on your rsum.

12. What should you do first when you begin to write a report?

a. define the project

b. begin conducting research

c. analyze the audience

d. gather data

13. When using secondary sources to find information for a report, what decision should you make about citing information found on the Internet?

a. You should use only online sources for your report, as they are the most up to date.

b. You dont need to cite your electronic sources as rigorously as the print-based materials you find.

c. You should not use information from online sources, because the information is constantly changing and unreliable.

d. You should evaluate Web sources very carefully, since the volume of information available online makes locating accurate resources challenging.

14. You are creating a PowerPoint slide show to accompany a presentation to the class. You consider several possible strategies. What strategy would be most likely to result in an effective presentation?

a. Choose a template that offers a consistent design and style for your slides.

b. Include at least two graphics or pictures on each slide.

c. Include as many words as possible on each slide to help you remember what you want to say.

d. Make your slides visually appealing and interesting by including many different colors,

fonts, animated images, text effects and transitions.

15. Which strategy would be most likely to help you to deliver an effective presentation?

a. Wing it. Youll come across as a confident speaker.

b. Memorize the entire oral presentation so that you dont have to use notes.

c. Refer to notes or outlines of your main points and ideas.

d. Read the entire oral presentation from a hard copy so that you dont forget to say

something that is important.

16. Which of these does the text identify as the first step someone should take in the employment process?

a. Develop an effective rsum to send to prospective employers.

b. Locate job openings at desirable companies.

c. Research salary and benefits packages in the human resources field.

d. Assess your personal interests and qualifications.

17. If someone has held only summer and part-time jobs, you should create an effective rsum that highlights your skills and accomplishments rather than your employment history. What style would you use for your rsum?

a. The rsum is set up in the functional style.

b. The rsum lists your work history job by job, starting with your most recent position.

c. The rsum describes your skills and accomplishments in detail, so it is four pages long.

d. The rsum doesnt list your previous jobs, because they dont relate to the job you are seeking.

18. According to the text, which type of interview will allow you to meet individually with two or more interviewers over the course of several hours?

a. stress interview

b. panel interview

c. one-on-one interview

d. sequential interview

19. An interviewer asks Where do you expect to be five years from now? Which would be the best response to this question?

a. I would like to be president of the company. This shows ambition and drive.

b. In five years, I would like to have your job. This shows you admire the interviewer and

respect his or her position within the company.

c. I would like to contribute to the organization and advance to a management position. This shows you want to grow with the company.

D I would like to have my own business. This response shows leadership and entrepreneurial spirit, which are highly valued skills.

20. Which of the following is the most important advice for ending an interview positively?

a. Tell the interviewer you will call in three or four days to see if a decision has been made.

b. Mention that you need to have a decision very quickly because you have several more

interviews scheduled for very appealing jobs.

c. Review your strengths, thank the interviewer, and ask what action will follow.

d. Apologize for being nervous and admit that you didnt present yourself very well.