6 You are a project manager working on making your project goals SMART goals. You know that there is a company-wide initiative calling for improved customer service. Which of the following project goals is the best representation of a relevant project goal? Increase manufacturing productivity throughput by 5% by end of year. Improve employee satisfaction rating from an average score of 65 (average) to 85 (good) by end of year. Improve customer satisfaction rating from an average score of 3 (average) to 4 (good) by end of year. Improve product sales of product X by 8% by the end of the next quarter. 1 point 7. Question 7 You've learned as a project manager that while drafting a project charter, it is important to define the project scope, benefits, and costs. What do "benefits" refer to? Benefits are the advantages acquired by stakeholders after project completion. Benefits are the anticipated task outcomes of a project. Benefits are the budget dividends after project implementation. Benefits are the expected gains of a project. 1 point 8. Question 8