6. You are developing selection criteria for a job role.

a) What information can you use to develop clear and concise selection criteria?

b) One of your colleagues suggests 'previous experience' and 'current qualifications' as essential selection criteria for the role. Explain what is wrong with the wording of these suggestions and any adjustments you would make to improve it.

7. List four key points you should consider when writing a job description or person specification.

8. List five examples of the expected customer service attitude and experience in the hospitality and tourism industry.

Answer text

9. When recruiting and selecting, you must implement EEO laws and ensure you don't discriminate against any candidates. What are ten examples of listed areas for discrimination commonly referred to as grounds for discrimination?

10. List five effective job advertising media you could use to advertise a job vacancy in your workplace.

11. You've been asked to organise selection processes for a job vacancy within your organisation

a) What must you always take into account when selecting the right candidate?

b) List two benefits of internal recruitment.

1.

2.

c) In what situations might you choose a recruitment agency for the selection process? Briefly explain why.