$7\mathrm{.}1$ Tech Solutions Inc. is a medium$-$sized technology company specialising in software development and IT consulting services. Despite its success in delivering innovative solutions to clients, the company has been experiencing inefficiencies in its core business processes, leading to delays in project delivery and increased operational costs. To address these challenges, thecompany's management team has decided to comprehensively review its core business processes

and implement strategic improvements. Core Business Processes Identified for Improvement: Project Management: Efficient project management is crucial for delivering high$-$quality solutions on time and within budget. However, Tech Solutions Inc. has been facing challenges in project planning, resource allocation, and progress tracking. Product Development: As a technology company, product development plays a central role in Tech Solutions Inc.$\text{'}$s operations. However, the current product development process lacks clear milestones, leading to delays in product launches and missed opportunities. Customer Relationship Management $($CRM$)$: Effective CRM is essential for building and maintaining strong relationships with clients. However, Tech Solutions Inc. has been struggling to

effectively track customer interactions, resulting in missed opportunities for Human Resources Management: Tech Solutions Inc. relies on its talented workforce to drive

innovation and deliver value to clients. However, the company's HR processes, including recruitment, onboarding, and performance management, need improvement to attract and retain top talent.

Finance and Accounting: Sound financial management is critical for the long$-$term sustainability of any organization. However, Tech Solutions Inc. has been facing challenges in budgeting, expense tracking, and financial reporting, leading to cash flow issues and budget overruns.

Questions:

$7\mathrm{.}1\mathrm{.}1$ How can Tech Solutions Inc. improve its project management process to ensure timely project delivery and optimal resource utilization? $(2)$

$7\mathrm{.}1\mathrm{.}2$ What steps can Tech Solutions Inc. take to accelerate its product development process and bring innovative solutions to market faster? $(2)$

$7\mathrm{.}1\mathrm{.}3$ How can Tech Solutions Inc. improve its CRM practices to better understand customer needs and preferences? $(2)$

$7\mathrm{.}1\mathrm{.}4$ What initiatives can Tech Solutions Inc. undertake to attract and retain top talent in a competitive job market? $(2)$

$7\mathrm{.}5$ How can Tech Solutions Inc. improve its financial management practices to ensure financial stability and growth? $(2)$

$7\mathrm{.}2$ Answer True or False: the questions are based on the keys to successfully implementing enterprise systems. $(5)$

$7\mathrm{.}2\mathrm{.}1$ Enterprise systems implementation projects typically involve extensive customisation to align with an organisation's unique business processes and requirements.

$7\mathrm{.}2\mathrm{.}2$ Effective change management is not essential for successful enterprise system implementation as long as the technical aspects are addressed adequately.

$7\mathrm{.}2\mathrm{.}3$ Comprehensive end$-$user training is unnecessary for enterprise system implementation since the system interfaces are intuitive and user$-$friendly.

$7\mathrm{.}2\mathrm{.}4$ Data migration is a straightforward process during enterprise system implementation and rarely poses challenges for organisations.

$7\mathrm{.}2\mathrm{.}5$ post$-$implementation support and maintenance are not critical once the enterprise system is up and running smoothly.