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$.$ll $5$ G

$70$

INTERNATIONAL

English

Item $6$

$18$ Minutes

You just checked a guest into her room, but she returns just a few minutes later. She is upset because her room is dirty. You look up the room in your system, which confirms that the room was cleaned by Housekeeping. How would you respond to the guest?

$"$We will send Housekeeping up to the room immediately. I am very sorry for your inconvenience."

"I am sorry. It appears that Housekeeping has made a mistake. Allow me to check you into a different room."

"Our system confirms that the room had been cleaned by Housekeeping. What about the room was unacceptable to you?"

"I am sorry, and I understand your disappointment. I will check you into a different room immediately."

Clear Answer

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