Question: 7. A powerful decision making tool is a voting technique called? a, GDT b, SPC C. JUSE d. NGT 8. The Motivational Theory called Hierarchy

7. A powerful decision making tool is a voting

7. A powerful decision making tool is a voting technique called? a, GDT b, SPC C. JUSE d. NGT 8. The Motivational Theory called "Hierarchy of Needs" was created by: a. Porter b. Maslow c. McGregor d. Skinner 9. This Japanese word means both "customer" and "honored guest": a. kaizen b. genbutsu c. poka-yoke d. okyakusama 10. SIPOC stands for: a Stock - Insight - Product - Output - Customer b. Supplier - Input-Project-Output Customer c. Safety - Inspection - Property - Output - Client d. Supplier - Input - Process - Output - Customer 11. CRM stands for: a) Customer Relationship Management b) Customer Relationship Maintenance c) Customer Readiness Management d) Custom Responsiveness Margin 12. The quincunx generally produces: a) A boll shaped curvo b) A binomial distribution c) A Poisson distribution d) A skewed curve 13. NBC televised " Japan Can ... Why Can't We?" In: a 1960 b. 1970 1980 a 1990 14. Performance excellence may result in: a. delivery of ever improving value to customers b. improvement of overall organizational capability e personal learning d. all of the above 16.) The opposite of a system is: a. anarchy

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