Question: 7. True or False: Perceived barriers are not a component of a customer persona. O False O True 8. True or False: Every organization follows

7. True or False: Perceived barriers are not a component of a customer persona. O False O True 8. True or False: Every organization follows the same template with journey phases to create a customer journey map. O True O False 9. Which of the following is not a main component of service design? O Touchpoints People Processes Artifacts

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