Question: 7. True or False: When analyzing customer responses, no complaints means no problems. O False O True 8. True or False: Service firms use mystery

7. True or False: When analyzing customer responses, no complaints means no problems. O False O True 8. True or False: Service firms use mystery shopping as a way to learn how well service encounters go, and if employees are complying with standards. O False True 9. True or False: Lost customers often approach the company they left to give their reasoning why. False O True

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