8. (Following question 6,7) Now consider an alternative process standardization approach which is not as extreme as the one in question 9. Under this alternative process standardization approach, on average, Judy can serve 5.5 students every hour, and the standard deviation of the service time is 6.5 minutes. Solve this problem using G/G/1 queue. Note that the arrival process is not changed. a) What is the average waiting time in the queue and the average total time in the system after process standardization? Answer in minutes. b) Would you recommend this standardization approach compared with the original system?