Question: . 8. Most workplace messages should be organized indirectly. chronologically. directly. topically. 9. Which of the following is not a routine business message? An e-mail

. 8. Most workplace messages should be organized

  1. indirectly.
  2. chronologically.
  3. directly.
  4. topically.

9. Which of the following is not a routine business message?

  1. An e-mail message to a coworker that confirms the time for an upcoming meeting
  2. A letter to a customer denying his or her request for credit
  3. An e-mail reply to a customer acknowledging that his or her order has been shipped
  4. An all-staff memo that outlines the new procedures for processing returned merchandise

10. Which of the following is not one of the most frequently used communication channels in businesses today?

  1. Letters
  2. Memos
  3. E-mails
  4. Tweets

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