8. The difference between the latest start time and the earliest start time of activity in Critical Path Analysis is known as:

a. Duration

b. Forward pass

c. Reverse pass

d. Float

9. PERT is primarily useful to manage

a. Foreseen uncertainty

b. Unforeseen uncertainty

c. Variations

d. Chaos

10. According to the principles using the critical chain approach

a. Safety should be included in the middle of the critical path

b. Safety should be included at the end of the critical path

c. Safety should be included at the beginning of the critical path

d. None of the above

11. The quality of a product/service can be derived by:

a. Only customers’ expectations

b. Only customers’ perceptions

c. The difference between customer’s expectations and perceptions

d. None of the above

12. ………… states that “An activity will expand to fill the time available”

a. Hedgehog,s syndrome

b. Parkinson’s Law

c. The Student syndrome

d. The theory of constraints