8. What is knowledge, and how does it differ from other information?

9. In general, what is the purpose of knowledge management in organizations?

10. What is the purpose of employee knowledge networks?

11. What is the benefit of tools that direct employees to experts rather than to stored knowledge?

12. What is autocategorization (automatic taxonomy)? How can autocategorization software help companies to serve customers and employees?

13. Context is a major factor when using tools to glean knowledge from web sources. How so?

14. Data mining helps mainly in four ways: sequence analysis, classification, clustering, and forecasting. Data mining helps determine whether a person has committed fraud. Which of the four types of analysis help do that? Explain why.

15. The web is a huge resource from which almost any organization could derive knowledge, yet few do. What is the major challenge?