Question: 8. What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to

8. What occurs when a website can know enough about a

8. What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person? A. Operational CRM B. Analytical CRM C. Personalization D. All of the above

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