8. When conducting an interview, what is most likely to influence your first impression of an interviewee? a) physical appearance b) verbal communication C) nonverbal communication d) inferred intentions 9. Emma states to her friend after class, "I hate math." What is influencing Emma's attitude towards math? a) understanding b) information and experience c) evaluation d) direct experience 10. Attitudes are learned. What are two major influences? a) repeated behaviour and affect b) direct experience and social learning ) random behaviour modelling and unconscious motivation d) cognitive dissonance and negative affectivity 11. In what circumstance are job satisfaction and employee performance likely to be positively related? a) when pay is linked to attendance b) when non-participative techniques are used when valued rewards are tied directly to performance d) when employee turnover is high 12. Suppose an employee remains with a firm because he or she faces significant exit barriers. What characterizes this situation? a) organizational citizenship b) continuance commitment c) withdrawal syndrome d) dysfunctional attachment