Question: 8. Why is understanding guest needs and expectations important? What are the issues arising from not meeting guests' needs and expectations? How can we better

8. Why is understanding guest needs and expectations important? What are the issues arising from not meeting guests' needs and expectations? How can we better understand guest needs and expectations?

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Why is understanding guest needs and expectations important? What are the issues arising from not meeting guests needs and expectations? How can we better understand guest needs and expectations?

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