8nment Please read Case Study assigned in Class 4 Customer Service Agent Read the article on a day in the work life of Bill Ryan. Then write a job description for the job of customer service agent. Use the exhibits in chapter 4 to guide you in deciding what information in the story is relevant for job analysis. Job Identification - .75 Mark Job Summary .75 Marks Job Content 2.5 Marks Format: . APA Style format 5 pages (maximum excluding cover sheet) of text and Graph, with references (endnotes) on 12-point normal font (e.g. Times Roman, not italic or script) double-spaced . 1 inch margins all around with page numbers Cover sheet must clearly indicate Name of the student, Student number and option that you are answering. (No graphics, decorations please) Type here to search gi 2 6