$9-68.$ Time$-$Based ABC: Time Equations

$(109\mathrm{.}9)$

Page $399$

Refer to Exercise $9\mathrm{.}52.$ Until now, KDS used a commercial vendor to ship orders. The manager of Distribution believes the system described in $5$ Evercise $9\mathrm{.}52$ is too simple in two ways. First, if a retailer is ordering from KDS for the first time, Distribution has to take time to verify the Retailer details $($shipping address, credit, and so on$).$ The manager estimates this additional time to total $30$ minutes. In addition, some orders are quite complex. This happens when a retailer orders many different items in one order. The manager estimates that a complex order takes an additional $20$ minutes to pick, on average.

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