$9\mathrm{.}9$How does one select the locations where control must be exercised in a process?

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$9\mathrm{.}10$ What is the difference between sporadic and chronic deviations in processes?

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$9\mathrm{.}11$ Why is the first project chosen for quality improvement important?

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$9\mathrm{.}12$ What are the reasons for resistance to change while making improvements to a process? How should this resistance be handled?