9 - Across more than one Learning Outcome (30 marks) You are the recently-appointed Managing Director of the personal lines division of MRF Ltd, a large UK-based insurance broker. In a recent internal review, the following issues within the personal lines division were discovered: There is a trend for consumers to be renewed with their existing insurers for a number of years. Renewal documentation is not as comprehensive as it could be. There have been a number of employee resignations recently, leaving the division understaffed and extremely busy. There has been an increase in the number of consumer complaints regarding service. There has been a significant reduction in retention rates, for reasons that include increasing competition in the insurance market. Following this internal review, you need to take action to address the issues that have been discovered. (a) Identify, with justification, three significant business implications for MRF Ltd following the issues discovered in the recent review. (9) (b) Explain one action you could take to manage each of the three business implications you have identified in (a) above. (12) (c) Discuss the responsibilities you have in relation to the fair treatment of MRF Ltd's