9 and 10

When refusing a request, a writer should: O use the inductive approach. O provide a vague reason to minimize disappointment. O use the deductive outline, O state the refusal before providing reasons. Which of the following statements is acceptable to include in the closing paragraph of a bad news message? Statements that encourage further communication on the issue O Statements that offer a counterproposal O Statements that restate the bad news O Statements that include your contact information to encourage further communication