9. Document 1) the Problem Statement, 2) a goal and 3) the scope (In scope, Out of scope and Do not Harm) using the data from the next conversation we had with the area manager who is requesting your services to lead a project to solve your problem. We are at World Unlimited, an international company that manufactures hospital supplies. The Puerto Rico manager who required the services works in the area where surgical gloves are manufactured. These were the words of the manager: Sales of surgical gloves are increasing and we are not making enough to meet our customers, although we are working as much overtime as we can over the past 6 months. The orders we're dispatching today were orders we received five days ago. Some customers have stopped buying us because they want to be able to receive the product in less than 2 days. We need to fix this problem by May 2021