Question: 9 . In Stage _ _ _ _ _ _ _ _ _ _ _ companies look at ways to use the information about customers

9.In Stage ___________companies look at ways to use the information about customers to retain them in the long term by satisfying their needs.
One
Two
Three
Non of them
10.The companies requires to understand what they have to offer to their customers is Stage ________of CRM cycle.
One
Two
Three
Non of them

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