Question: 9. Megan, a salesperson for Mapco, recognizes that artificial intelligence is going to completely disrupt her day-to-day role as a salesperson. This is an example

9. Megan, a salesperson for Mapco, recognizes that artificial intelligence is going to completely disrupt her day-to-day role as a salesperson. This is an example of what change force?

A. Customer expectations

B. Intensified competition

C. Globalization

D. Technology

11. Glen is visiting a prospect tomorrow that has been sought after for many years. Consequently, there has been a large amount of information gathered about this prospect within Glen's firm. Where would this information likely be stored?

A. In a notebook

B. In the company's CRM program

C. The information is irrelevant and doesn't need to be stored anywhere

D. Within the Crystal App

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