9 Process Specifications and Structured Decisions Consulting Opportunity 9.2 Kneading Structure Kit Chen has risen to the occasion and answered your questions concerning the policy for handling unfilled orders at Kit Chen Kaboodle, Inc. Based on those answers and any assumptions you need to make, pour Kit's narrative (from Consulting Opportunity 9.1 ) into a new mold by rewriting the recipe for handling unfilled orders in structured English. In a paragraph, describe how this process might change if you used email for notification rather than regular mail sent by post. In examining the foregoing statements, we notice some simple sequence structures, particularly at the beginning and end. There are a couple of decision structures, and it is most appropriate to nest them, first by determining which policy (A or B) to use and then by subtracting the correct deductibles and copayments. The last sentence points to an iteration: Either DO UNTIL all the claims are processed or DO WHILE there are claims remaining. Realizing that it is possible to nest the decision structures according to policy plans, we can write the structured English for the foregoing example (see Figure 9.4 ). As we begin to work on the structured English, we find that some logic and relationships that seemed clear at one time are actually ambiguous. For example, do we add the claim to the year-to-date (YTD) claim before or after updating the deductible? Is it possible that an error can occur if something other than policy A or B is stored in the claimant's record? We subtract 40 percent of what from th claim? These ambiguities need to be clarified at this point