Question: 9 . Satisfaction improvement requires attention to _ _ _ _ _ _ _ _ _ _ _ whereas; dissatisfaction elimination requires attention to _

9. Satisfaction improvement requires attention to ___________ whereas; dissatisfaction elimination requires attention to __________.
A. must-be quality elements; attractive quality elements
B. attractive quality elements; must-be quality elements
C. indifferent quality elements; must-be quality elements
D. must-be quality element; indifferent quality elements

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